Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived! Will use in practice.
I recieved it well packed and I will start to use it and summit feedbacks again
This time I bought a bottle and tried it. To my credit, it gave me hope. I no longer lose my hair like crazy. I! I would consider buying a set of 2 bottles/3 bottles, I don't want to be bald. . .
The delivery is fast. I have been using it for a while, and the hair loss problem has been significantly improved. It has rarely fallen off, and small fluff has grown in particularly scarce places. I am very happy. I will definitely stick to it. I Will buy again.
Worth every penny! I have always had thin hair and I finally wanted to do something about it. I ordered this based on a recommendation from a hair stylist and I couldn't be happier with the results. Looking forward to where I'll be after using this longer term!
быстрая доставка,ещё непробовала
I like that my hair doesn't feel sticky. And it stats soft and full looking
Has not yet time to use the product. But the product arrived fast and well packed. After back to evaluate if there was good results with the use of oil.
The product fully meets the description, 22 days after arriving at the destination, the store is friendly and has been helping me track the package, I recommend the buyer
Buy the second bottle already, after the first bottle like the hair quality improved. The service is very good, thank you very much
Parcel received on the scheduled date. Complies with the description. Just try it. Thanks to the store.
Try it after opening the package. The smell is not unpleasant. After using it, my hair became elastic and firm, and new hair grew in the sparse area on top of my head. This is a very good hair growth product and has received five star reviews
Delivery - about a month. The packaging was not damaged on the way. This is my second bottle. The effect is there, the hair began to fall out less. I decided to consolidate the result. Recommend
This is the second bottle I bought because the first bottle is very luxurious. I tried this product several times and it is still very good. It smells a bit unpleasant, but it's worth it. Because it works well, when it runs out, I will definitely repeat
I bought this product with the mentality of trying. After using it for a while, I found that it really has the effect of preventing hair loss. I didn't really believe in the product until I used it myself. The materials are honest and look very good. Beautiful, comfortable after use, gentle on the scalp, no stimulation.
I have been losing hair since I gave birth. I was very worried. I tried to buy it and repurchased it after I used it up. I was almost running out and suddenly noticed that some small hairs had grown out. The product is very gentle on the head and does not irritate the scalp. The effect is really good, I will buy again
Bkn, I'm coming in smoothly. Thank you
I received it in well parked,I will give you feedback when I try it.
Ordered on 11/11 and received on 30/12. Haven’t tried yet.
Unfortunately, Russia's mail is not at the highest level.
The store is very responsible, all questions are answered. Goods Received. packed well, I advise the seller to everyone. Essence as I will try to finish the review.
Spray for hair growth is really effective, but the result is not immediately, this is the third order of 4 packs, the smell is very pleasant, convenient to use, the parcel went to Israel 17 days, the packaging by the store is excellent, I will order more, thank you very much to the seller, the purchase is very satisfied, I recommend the seller and his store.
It came quickly, everything is whole
Delivered quickly , the box is crumpled, but the bottle is whole. Added to the shampoo, the effect from the first application. The hair is more elastic and dense. Looks like liquid, not like oil. Smells nice with some weed. I think that the use will be from long-term application
Arrived in less than a month. Packaged and incelofanato excellently. Hope to see results before finishing the flask because at least I will know if be worth worth to buy another.