Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I will try it then I will leave an additional opinion. Thank you.
Strange smell but usually the best products do, nice packaging, took a while but I suspect because of Covid.. it's too early to see difference but my hair has started to feel much softer
Early stages of male pattern hair loss. Both my father and mother's sides have a history of this and I want to stop it before it continues.I will give it a shot and post results after 1 months which is when they said I should see some results. Of course this will be a long process so I will post again in a year.
Order came ! In a couple of days, I'm shocked. Does it work or not, I'll say in a couple of months.
Small bottle, Easy to carry,smells nice. Some kind of medicine or herbs. Well, I hope it helps.
The order was delivered to Belarus in 42 days, packed well, what is the effect of use is not yet clear. Thank you to the store for the goods and efficiency.
Packed well. box in film, timing is good. no instruction and in Russian language (
The second bottle is used up to evaluate it. It is indeed useful. Before, I also bought hair growing products in other stores but it did not have any effect. The hairline was moved back two months ago because of severe hair loss Disappointed. Later after reading this product is review I decided to buy it and try it Now the hair is obviously growing out and I insist on using it for a while and look forward to my hair returning to health
Thank you store véloce delivery services and the product very hot
It’s really helped my hair to regrow again and you can see the different from the pictures after using the product for only two months!
Fast shipping, thank you store, I will try the product after 15 days I will put another comment on the effectiveness of the product
I have not tried the product yet but I received it well and it is consistent with the store's photo
Only received, everything corresponds to the description. Later I will add a review, I hope that it will help
Thanks for the fast delivery, the store packed on conscience... Everything came in integrity, nothing leaked and did not crumble .. the timing is excellent. The smell is pleasant, a little like a shampoo with a pharmacy aroma... Filling the bottle completely! Recommend... After testing I will add ....
The product is nicely packaged and fast shipping thank the store recommend the product and seller
I arrive in perfect condition only need to prove it
Delivery is within one month, about 25 days. I ordered a few items from this store. The package is not tracked. I ordered this medicine for hair growth and I have been using it for a while and I feel that my hair has undergone tremendous changes, I am grateful
Fast shipping excellent.
I want to try to use it and then after a couple of months to put a review. I'll take a photo in a month or two. It came in time
The effect is very good after use. Hair starts to grow in the sparse hair area, and it will not fall off a lot of hair every time you wash your hair. I will continue to use it and look forward to the following effects!
Good product. The delivery is fast and the product is tightly packed. The product does not have a great smell. It won't affect life. I use it once every morning and night, and the effect is very good. recommend!
Start treatment, thanks to store excellent packaging
I recommend dealing with a good store but for shipping is delayed as possible from customs
so fast delivery! and good quality;)
Arrived quickly, good product, it's been two weeks that I use it and it has already released some hair and more to see on a longer term. Thanks to the store.