Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the action has not yet tried, the store is well done, I recommend, I sent the goods quickly.
Everything is fine, I received it, it's good, as the store described,All according to the description, very fast shipping/Everything as described, very fast shipping
Incredibly fast delivery. The results of the action of the essence will be seen after 3 months. I hope.
I have received the goods. I'm satisfied. Thanks.
product arrived in 15 days. well packed. i will give me feedback about the product after use. thank you store.
Received the parcel within 2 months. And 3 days. Came in a crumpled box, but inside everything is intact. After use, I will leave feedback.
Gentle and not irritating, my hair loss has been treated by sticking to it. I have very little hair loss now, the effect is very good, the quality of the hair has become very good, and the hair is smoother and thicker than before
The delivery is fast, the product is a transparent liquid, and it is very convenient to use. It will not affect your schedule. Of course, the effect is also very good.
My hair loss problem is serious and it has been bothering me for two years. After using this essence, my hair has become much thicker and I have grown a lot of hair. I recovered well. The whole person looks much younger. Thanks to this store, thanks!
The product has a pleasant fragrance and is very comfortable after use. I have been using it for a while and I have observed a lot of small hairs growing on the top of my head. I am really happy. I recommend the store!
ordered on july 23 and received the item september 8, pretty slow but i expected it due to the pandemic, hopefully it will work. will definitely buy again if i get good results
طلب واحدة وصلتني اثنتان شكرا للبايع لم اجرب بعد
Товар качественный, упакован, есть наклейка сертификат в своем роде, буду пробовать, если есть эффект, несомненно закажу ещё и буду рекомендовать...
Шла посылка месяц с м омента заказа, коробка мятая но сам флакон целый. Буду пробовать если поможет буду ещё заказывать. Трек вообще не отслеживается.
Hello, good afternoon. I want to say that this product is really effective for me, I am very excited, it has solved my long-term troubles, everything is fine, thank you very much!
I have been experiencing hair loss. I decided to buy this product after reading a lot of reviews. One bottle was almost used up and I found that some small hairs grew after using it. I am very surprised, I will buy a few more bottles as spare
Natural ingredients, don't worry at all. The store ships very fast! Thank you! I have used it for nearly 20 days and my hair is slowly recovering. Reduced hair loss, excellent product!
The package arrives within 16 days, which is really great, because many of my orders can sometimes take 2 to 3 months to arrive. I really like the delivery speed. The package is good and the bottle is not damaged. I will write it after I try comment
I received the package soon. I used it after I received it. It has a natural fragrance. I apply it to the roots of my hair. There is no discomfort after use. This is a good product. I recommend the store!
After I paid, the store sent the package immediately. I received this product soon and I am looking forward to having good results. This product was recommended by a friend. His hair has become envious of me now. I also want to use and improve my hair problems. Looking forward to follow-up, I will comment again.
The store answered my inquiry patiently. The time is lagging. The seller is still working. I am very touched. The product has a very good effect. The liquid is natural, has no odor, and does not irritate the skin. I recommend the seller!
The package arrived soon, faster than I expected, and everything was intact, without any damage. It is a bottled liquid with transparent color and natural aroma. No discomfort after use, very refreshing. I look forward to its effects!
Very fast, the package arrived within the expected time, and the package was not damaged. It is a bottled liquid, transparent in color and has a natural fragrance. It can be dripped into the hair and is very comfortable. I am looking forward to its effects!
The price of the product is very cheap. I was surprised after receiving the package. The package is complete and there is no unpleasant smell. I feel comfortable on my scalp after using it. I think this product is very effective for me.
Delivery within more than 20 days, the product taste is light scent, the same taste as shampoo products, it is very convenient to use, has a good effect on my hair, after washing the hair no longer loses hair. Recommended store!