Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived soon. Perfectly presented in the packaging. The smell is fragrant and pleasant. After using it for 2 weeks, I can see fine hair growing on the front of my hair. It is a very good product. So I recommend.
The product was delivered in a very short time. After opening the package, the product is intact. The smell is natural. It is easy to use and not greasy. After I pay, the store will ship it to me, and it can be delivered quickly within one month. . Thank you seller, highly recommended!
I have noticed a big difference in the growth and thickness of my hair since Ive been taking these, and I am not losing a lot of hair when combing. I am thinking of buying more!
When I apply the liquid to my hair, it is cool, has no pungent smell, and does not hurt the scalp. It is natural that now my hair has not fallen and everything is going in the good direction.
Well I got the item. I don't know if it works, but I hope it does.
I will test the product on this area and will return a photo after 1 month of use
wooo all good tremendous product I recommend it this is my second order I recommend you buy this is bigger it is my second time and it has gone very well and a delivery only of days thanks
He came fast, when I 've been using him for a while I'll put another comment
Came very fast, more stored in the mail, the store himself informed me that the goods arrived, and I did not receive any notification from the post office at all. Seller recommend
Thanks so much
I took it for my grandmother .... At the same time and my bald test)))
Arrive in good condition, and in time, but not yet try
I have been losing hair since I gave birth. I bought it last time and repurchased it after I used it up. I was almost running out and suddenly noticed that some small hairs had grown out. It is also very gentle and does not irritate the scalp. Absolutely good product
shipping was fast. the product works as mentioned. I already have hair growing just after 3 weeks of use. will buy again from the store.
It took less than a month to deliver and tried the product with the heart of the trial. The result was happy. It really helped my friend. He solved my hair trouble. I love the store.
Thanks to the store. I buy 2 times. Really like. Hair grows back faster. Stop falling out. new ones grow. Thank you very much.
Very good store, patiently answering my questions every time, I have just started using it now, the liquid is very natural, has no peculiar smell, and does not irritate the skin after use. The effect is really very good. I recommend the seller!
Took best long honor I him got but that's to be expected becouse corona
With good packaging, the store sent the package quickly and arrived within three weeks, very fast. It smells like ginseng. Great product
Dotarło and very well packed. One month after the odezwę about efektach Szło month to Poland.
Delivery about a month to Israel, not yet used later I will add a review
I am happy with my purchase. Very fast shipping. 100% recommend.
The order arrived in perfect condition. From the beginning the store was concerned about everything since there was no 60ml left he changed it for 2 30ml without extra charge. He was always in contact as within Chile he cannot trace and he himself contacted the company in China and managed to find his whereabouts. I give the seller 100 stars and now to try the product.
still dindt trying ,can say something wright now but we will see packing was perfect
Fourth package! Helps thanks