Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный павербанк со скидкой продавца и в распродажу выгодно вышел, быстрая зарядка присутствует. Очень довольна покупкой)
коробка мятая,power bank работает,товар был отправлен достаточно быстро
Отличная банка, заряд держит хорошо
отлично заряжает на 5+++++
В общих чертах покупкой довольна, получила что и ожидала, как и на фото, на вид серьёзный стильный аппарат.
Delivery month. But in the current situation it is normal. Fast charging works
Great stuff. Charged and serviceable. Recommend
Good Item!
The charge was 50 percent. I checked all the connectors, all working. The volume did not check
Good price, the external battery looks cool! It's charging up!
The box came all Mint, but it looks good. I'll check soon
Reached in 27 days, qc3.0 is, externally without damage, well packed reliably, thank you)
What can I say-everything as in the description, exactly as in the photo, fast charge goes, everything is fine.
The shipment did not arrive and the money was refunded. The store was responsive. Thank you.
For such money is normal paverbank. Volume 10 000 mAh, the phone is charging, I recommend!
The battery is gorgeous! I really liked it! Thank you very much!
To the touch great, tracked all the way, delivered in 2 weeks. Charging fast, I have a Samsung A50 phone.
Thank you very much for the goods, very happy with the delivery.
Perfect. Exactly what you need, medium, charges well
Excellent Bank, easy compact. All outputs and inputs work, fast charging supports. The goods are satisfied. It's like a description. Sent on time, I recommend the store.
really good quality of power bank. already recommended to many people.
Thank you to the store, it came on time. Works and corresponds to the description, the volume did not check. Looks great.
Came loaded. Checked-the phone quickly charged, put on recharge
Full refund from store as item but received due to pandemic
Excellent Product