Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks .
Получено в Москве, за 3 дня. Очень хороший повербанк, особенно учитывая, что взял 45Ватт за 2т.р. (купон от продавца 10$ + от али)
Good solid product delivered quickly.
Fast charging on the Samsung laptop 10 + works. Charges completely for 1 H with 5%.
Good item
Excellent paverbank, charges well.
Delivery of sdek was not tracked even in China. No normal tracker was given.
Cool Bank. Very quickly charges from the network, the capacity is enough for three full charge Galaxy S10 plus, also charges the MacBook Pro. I advise you to buy among the entire range of 20,000 mAh. I expected that the size will be faceted, in fact it turned out to be more compact than in the pictures. Its price is more than justifying.
Didn't receive the item due to the COVID-19 outbreak. But the communication with store was excellent. I recommend this store. Now that the restrictions are being removed, there won't be any issues if you buy from now.
Great battery. Laptop charging, capacity matches, current and charging voltage shows.
Good paverbank, went long, but came, happy with the goods, on 2 ports fast charging clean about 17-18 T milliamper gives. In general, the annual product
To SG OK. Charge my type C laptop OK. fast charge when using type c to charge.
The charging speed measurements did not produce, but the sensations of fast charging are very even available. Pleases a large number of various ports. Came with charge in 75%. Discharged to zero, now charging to tall))) very happy with the purchase, with the delivery there were no problems.
Looks like an original. Unfortunately, my Dell Venue 11 pro does not charge. Until St. Petersburg has been going for more than a month, it is not tracked.
Very good PB, Baseus ! Thank you!
Well built but quite big and heavy
Product is exactly as described and I am yet to test on my laptop as soon as I have the cable. Super fast shipping even during Covid19 period, thank you so much!!!
Excellent service, and attention from the store, good product.
Excellent Product, excellent store very attentive, recommended to buy with it, I will buy again with the Widely stocked shop
Good battery! 45 Watts gives. PD 20d is working!
Everything was nice. It works great. Delivery to the apartment.
When charging the laptop overheats for 40-60 seconds and starts to turn off-turn on every 5 seconds, otherwise
That's the specs I wanted. good!
The product conforms to the description, quality. Sent quickly, not long. The problem with the track, the track is not tracked, the parcel comes with shipment from Russia and with other track. From the Mail the receipt did not come, the store is good, dismissed that the parcel in the mail, went to search, found by the last name, it turned out to be a month already lies, another day and would leave back.
Everything is fine, and quickly thanks)