Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product description was exactly as described;)… Unfortunately a bit delay in delivery. But in these difficult times can accept ICHS…
Came fast
Is OK. All game. czekalam enough long because of Month but most important that dotarło and is smooth!!!
Super thanks
The goods are appropriate, fast charging works, delivery about 2 months.
Excellent zaradka, for this money. This is the second purchase, ordered for a friend. I recommend this store!
So far all is well, haven't checked yet
Shipping usually is good.
Okay, for the money.
The order came in a month and a couple of days to Ukraine. Zu just super for such a price. Compact, fast charging supports, this was the main thing for me in choosing this device. Cool shows the side voltage of the car, the Volt and consumed amps. The front side seemed at first all in a car, but then I saw that there is a thin transparent film that should be removed. I will order another one for my friend. Recommend!!!
The goods were delivered to Belarus quite quickly, a little more than a month. Really the appearance of the device is worse than in the picture: USB connectors are surrounded by some kind of cheap and already a little scratched plastic. Some photos of the goods do not match. Money is small-only if it worked normally
ok,store recommended
It came quickly. Packed well. Charging shows voltage and charge current. Really fast charging.
The goods are here! Everything works! Fast charging supports! Thank you!
Refunded in time.
Thank you to the supplier.
Excellent quality
Everything is O.K. I recommend the store!!!
It happened for about a month. At least he got here.
All right, only long shipping
All right!!!!
Item received and it works.
fine
everything is good.
Came on schedule, works, shows everything correctly. Ordered my husband two.