Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Беспроводное зарядное устройство работает на ура. Качество супер. Продавца рекомендую.
Отличный продавец, хороший товар
Good design, nice in hand, assembly for 4, all the functionality works. How much really capacity can not say, approximately 5000-8000 mAh. The store put sdecom 25 days before Volgograd
Super fast delivery, the power button is a little moving.
It's come very touched, it looks like it lights up, I'll try it to see how it goes
Charging itself and charging the phone. It works.
Works with iPhone HR. Took for ease and wireless charging. There are effective 6 thousand Mah there. From the sad is very strongly heated when charging the phone from 10%. Without wire charges only half then turns off due to overheating. Recharge without wire-OK. Leaving for the night to charge the phone on it-not OK.
Ordered June 8. Received 5 July. Everything works. SDEC got home. Thank you store
Convenient wireless charging. Of the cons only input to micro-USB in 2020.
Thank you. The quality is super. Delivery fast) store answers all questions instantly.
After a week of operation I will add the review. And for the quality of assembly thank you.
The box is completely honest, but inside there is a plastic frame that protected powerbank itself. The device is working. In general, happy with the purchase. Good price for quality goods.
Excellent
Believe the bank as in the description. The plastic looks cheap, especially the strip over the entire skinny of the device. Wireless charging works when you press the check charge button. Delivery just over a month, the track was tracked
All norms, works
very good
The bank went very long, even the dispute had to be opened, the day before the end of the dispute the courier delivered the order. Wireless charging works, the bank is charging, the cells are charging.
Thank you! Nice thing!
Delivery was not very fast. The box is crumpled but the bank itself is norms. Was completely discharged. Wireless charging did not check because. The device at the time of review is far away) I will try to complement the review after checking. I have a bit of a fiddle, but I think these are personal remarks. White color I think will be very mark. Let's see.
Unfortunately, the product did not come, the store returned the money, I ordered the same but already more expensive.
4 S +, there is a small jamb, the bulb one burns slightly worse than the rest, but otherwise the order, delivery almost 2 month, but courier to door, called, asked whether can pick up, so this is plusic,. In general, SBS
The goods came, everything is OK. Came late because of covid-19, but still got... Satisfied, I recommend!
Arrived very quickly and as described
All norms are by external signs. Later I will add on the results of operation.
Not the first time I order baseus accessories and very satisfied, I recommend! Thank you