Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Часы очень хорошие. Продавца рекомендую
Watches in real life look at their money, much worse than in photos. Very flimsy and unreliable clasp of the bracelet, constantly fits. For price and quality.
Very much enjoyed the watch, for its appreciation very not bad. Delivery pleasantly surprised, quickly came)) sent 18.06.20 took 06.07.20. Seller recommend!!!
Came fast, but sent long-4-5 days. Packed normally, because even the instruction did not bother. All in the film, no scratches. I work well, I 've experienced bathing under the shower. Color as picture
All top continue so
Everything is cool, but when ordering I thought the watch would be a little heavier.
Apparently good, took over 30 days, plus post claimed it was because the pandemia!
From the moment of order to receipt in Tyumen 14 days, the hours are excellent
The clock really liked! Everything is simple and understandable. Shipping is super fast. Many thanks to the store!
Watch very elegant, reasonable size. Liked his material.
rapid
The watch is very good for its price, the light is better than the original Casio model, the order took more than 2 and a half months to reach Tamaulipas, Mexico, insurance due to coronavirus,
Beautiful and sweet picture costume and fast delivery
value for the money.
All as description top line.
Great quality product, exceeded my expectations, the store took over 30 days for Post, but, all right, have improve packaging, received in 12/06/2020. Thank you!
Beautiful watch with good quality material, took 66 days for delivery watch store recommended
Look bigger. The bracelet is comfortable
Loved this model, I already have the same bracelet rubber but this metal is more beautiful. Arrived well here in Sao Paulo capital BR.
Great watch, is as the picture. Very satisfactory.
ok
Ótimo produto.
Good watch