Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great collar and leash, vibrant colors and durable collar. And the engraving is just too awesome!
Perfect!
Will go, the price is overstated
Highly recommended! Like again :)
Happy with the shop and product
Very good quality and beautiful colours.
I liked the kit) bright, strong, engraving good, clear. It came very quickly! Thank you!) I recommend of course
Very good quality. It took 3 weeks. It's just like the picture. Inside the necklace is very soft, screen printing is carved, not printed, so it's no problem that it's erased. The strap is pretty long. The finishes are perfect. I recommend it!
Great item.
Thx! My dog is very happy!
Very nice collar and leash! Thank you alli
Recommend!! Super quality, beautiful colors, little dog satisfied. Shipment dotarła post in 20 days. L for Husky
As in the photos and they have put the name and number to me as I had ordered in the sheet. All good
Material is solid, thick so for it duuuzy plus. The only flaw it first literka poorly wygrawerowana. We will wear a few months as doggy podrośnie. After all recommend, express shipment Courier (2 wks).
Super good quality necklace with engraving
its nice. good material delivery little long 2 month. text ok i recommned.
It came in a month. It went great. The store is great!!! Always in touch. Engraving did great! Thank you
Very beautiful collar and leash! Thank you!
Excellent ammunition, fittings of quality. In the conditions of quarantine delivery month, the store is always prompt to contact. Thank you! PS: name and address of the Pet seller specifies in the message after placing the order
Such as the image
Leash is great, took longer for store to send and to deliver but it's because of this bad situation all around the world
Great collar . I ordered a small and it’s too big for a 7lb miniature schnauzer.
Great product! Good quality and beautiful fresh colors
Love it. He’s still a puppy, so he’ll grow into it. Would love to order green one if its ever back in stock
Good leash, delivery to Novosibirsk three weeks