Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Взяла на мопса и французского бульдога, качество хорошее, ничего лишнего, на взрослую собаку будет замечательно
perfect. very well made. looks great on my fur baby. thanks store
In French 15 kg-ordered XXL-sat perfectly
The quality is excellent, recommend
I order the second, from the previous grew up, the vest is warm and soft
Quality quilted waistcoat. The size of the village on my girl bulldog is excellent. Of course, not in winter cold, but for autumn and spring-the most it. The goods reached the dates specified by the store.
took awhile to arrive but worth the wait. excellent quality and fits my 14kg frenchie perfectly with a little wiggle room! super happy
Pack szła 19 days. Jacket is great sewn, thicker and large, fit for Bulldog.
Kurtenka is super. On the French 8 months ordered XXL came up .... Slightly covers the tail. I took it for growth under the autumn, and now it's summer. If it rains, it will certainly get wet, and on dry autumn or spring super. Delivery about 2 months, but no more.
Good quality vest for dog. Received in exactly weeks. Recommend product
Pug approached XXL perfectly
We are Russian Toy Whole 3,5 kg Bought on the table back. They knew that it would be a little wide, but she was comfortable. In obtyag does not like. Good shower room
Quality is wonderful we will order from this manufacturer. Delivery was also on top. What you can say about the size then our dog lost weight will suture. They themselves ordered the first time and so they sewed themselves under it we have a cross of Chihuahua large pererostock. Thank you team.
Vest as in the photo, the upper fabric is soft, pleasant to the touch. It is a pity that on a red waistcoat white buttons. On Boston Terrier (9,5 kg, OG 50 cm, back length 35 cm) approached with a small margin on the chest. For this price-Super!
Good vest, but as long as it came-the pug has already grown :( the size chart is correct
Nice material feel, fit
On the French 11 kg size XXL is a little large, on growth
Delight! Excellent tank top. Pleasant material, perfectly sewn. No thread sticks out. Sitting like we were sewed. Delivery mega fast. I recommend! Huge gratitude to the store! Thank you!
Exactly like picture but for our 13 kg male frenchie it was small - xxl
On the French 10 kg (1 year), too big. Quality is super, for this money is almost a gift!
I buy a second time .... very good quality vest .... but very long did not send the order, very!
The vest is very cool, sew well, the fleece is very warm, the patches are plastic, hardly enough for a long time. Three weeks, no tracking. We have 13 kg pug, 9 years old, was born with a very large chest and always very difficult to pick up clothes, and this is no exception, according to reviews and figures thought that should come, but still in the hood, even one clip is not fastened and the length is not much long, I will sew something, since I liked it very much. So I recommend
Good quality. At 11.5-xl came up perfectly.
Shipping is faster to thank you Super cute yo
Accurate Description