Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and fast delivery. I chose a size too low for my french bulldog but it still fits.
Excellent quality! Have asked for Russian write dog name and store made, thank you very much!
The goods came better than they expected. I took L on a zverga long 30 cm, everything is perfect! The store is sociable! Recommend
Just like on the photo. Super satisfied Dehr:-D
Ordered an xl for our frenchie. Really good quality. Inside the jumper is fluffy. Absolutely love this. Seller was great at communicating i just messaged them with what i wanted and it arrived in 10 days. Highly recommend
Paldies par superīgo džemperi. Der perfekti. Pat mazliet par lielu....tas nozīmē, ka vēl ilgi derēs. Uz 1,5kg droši var ņemt S izmēru. Ātra piegāde. PALDIES
Super cute! Put their birth years and names on the back
A little tighten at the neck
L size a bit small for my 7.4kg westie. Will order XL next time. The print is good quality.
Awesome perfect fit love IT Frence bulldog 6 months old
i should have got a 2xl. Its tight on my almost 6 month old french bulldog. We had to cut the neck so that it wasn't choking him. otherwise, the quality is great!
Good material, satisfied.
This sweatshirt is adorable and good quality. Fits perfect on my teacup Pomeranian, great buy.
Great hoodies! The quality is good, very soft fabric and plush inside. 100% recommend!
Very beautiful
Too small for bulldog
Product came exactly like shown in pictures went a size up and fit perfectly
Very fast delivery. Size 2XL. Puppy 4 months, but hoodie will fit later. Thanks! ☺️
The hoodie is of very good quality and it fits my doggy perfectly (7 kg Jack Russel). I'd like it a bit wider on the neck but it's not a problem. The print is exactly as I wanted it. Overall I'm very happy with the purchase.
Hoodie is super, very satisfied with the quality and fit. All seams are perfect, the fabric is soft and pleasant. Took the maximum size per dog 10,5 kg.