Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice color
Шла помада на крайний север около 1,5 месяцев. Помада и блеск приятного оттенка, для меня он ближе к натуральному, и жидкая помада и помада матовы,текстура очень приятная,не липнет, не скатывается. Очень приятный и запах, и ощущения на губах мягкое. По качеству дороже,чем стоит. Однозначно рекомендую к покупке
Great lipstick, it goes well
The goods did not come returned money
Delivery in Rostov in 7 days, very cool
the formula is great, non drying and lasts really long
Color is a bit different but the formula is great, non drying and lasts really long
I order this lipstick for the second time, I like it. Thank you store very much!
All right as in the photos
She's just perfect! Long ago such a good quality and tone did not find lipstick. I advise you all.
Very fast delivery to Penza in 5 days
Delivered shipment color super
Fast delivery, decent packing, good quality
The lipstick smells unobtrusive. Design and packaging level, can be purchased as a gift. This shade is more resistant than 04. On the lips lies gently, without lumps. The feelings are pleasant. The liquid part is more saturated, can be used separately, can be on top, then the color is thicker. Delivery about month. Everything came safe and safe. Nice shopping.
Brown lipstick with glitter. Reached the SPB very quickly (about 2 weeks)
Lipstick never came. The store is sociable, the money returned.
top
The goods ordered as in the photo. The order did not come very offensive
It's very color, I haven't tried length yet, but it seems Durable
Lipstick came fast, but maggot
I didn't get my order Maybe he doesn't send but refunded quickly
Shipping is long, 1, 5 months. but no disappointments, beautiful packaging design, lipstick and glitter, with color guessed. Pleasant smell, Berry, shelf life of 2023G. My opinion is that this lipstick is at the lipstick level of famous brands. I will order another.
There are 20 days, thank you, everyone is satisfied
Very convenient, and the color is beautiful
Came 9 days before Barnaul. The color in life is cool, I liked it, I do not seem to look like a prostitute, but it's not accurate. As it keeps until I really understand, but it's not so important, just beautiful, take it shorter.