Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отличные наушники ребенку очень понравились.доставка iml по России очень медленная.
Очень классные наушники, пользуюсь месяц не разу не пожалел!
отличный продавец, быстрая доставка. кейс тяжеловат
Внешне идеально, попробовала, нареканий нет!
Отличные TWS наушники. Красивый и стильный дизайн, чистый звук, отсутствие стороннего белого шума, быстрое подключение к смартфону. В ухе лежат удобно. Бокс на 2000 mAh, и может даже послужить как powerbank в экстренных ситуациях. Есть LED экран, показывающий уровень заряженности бокса. Из минусов - внешняя коробка. Ничем не примечательная картонная коробка с бумажной крышкой, можно было и получше упаковку придумать. Сами наушники на одном заряде играют долго. В комплекте - запасные амбишуры, короткий кабель для зарядки бокса, небольшая инструкция. Продавцу спасибо за качественный товар и быструю отправку. Берите, наушники стоят своих денег, не разочаруетесь
Классные наушники. Удобные. Звучание хорошее. В комплекте есть зарядный кабель и дополнительные амбушюры. Спасибо магазину за отличный подарок. Доставка быстрая.
אוזניות טובות מאד סאונד נהדר ובס מושלם
Postage took about 2 months to Australia, which was likely affected by COVID delays. The headphones are immaculate. They came presented in a retail box. At first I couldn’t get them to work, as I didn’t notice a little bit of blue protective tape covering the charging contacts in the head phones. Once removed and charged, the earbuds work exactly as described. My iPhone detects them as air pods and display battery info and functionality as expected. A great purchase. This is one of many TOPK brand products I’ve purchased, and they don’t disappoint.
exactelly like the photo. sound is okay. quick to connect to phone. seems good to talk on the phone in the car and to listen to music at work.
Good. Excellent
The headphones were delivered very quickly, to Moscow less than two weeks, packed in a cardboard box, sealed in a film. The complete set is complete, in accordance with the description of the store. Easily and quickly connected to the phone, all the declared functions work, the sound is clean, I really like it! I recommend the goods and the seller!
The sound is good, the case is wonderful-small and comfortable. But: periodically, the headphones start to turn off for a fraction of a second during movement (if the phone in the bag is, and not in the hands)-wrote about this problem to the store-asked to send video problems-how to do it, when the headphones in the ears-I did not come up with;), The supported distance from the phone is not more than 5 meters-then lost, the rewind function does not work. In the rest, a very good gadget.
Torque!)) I really like it. The sound is super, the interview is heard perfectly. Music can be heard perfectly. The headphones themselves with the sensor. Once pressed-turned on the music, second time pressed-turned off, pressed and held for a couple of seconds-the voice assistant turned on. Charge from the outlet is also possible)) delivery is not more than 2 weeks.
Headphones are excellent, delivery is fast for 2 weeks. Recommend
Cool headphones. We arrived in Ukraine with a new mail in 3 weeks. Track was tracking. Packed perfectly. In factory box, in stock package. Fully correspond to the description. The sound is super. It is recommended to buy!
Everything is very neatly packed! Sound quality is worthy. The store is sociable! There were small changes, in the warehouse in Russia was not available, poisoned from China delivery time is just space! To TLT in 8 days. Seller 5 +. Recommend!!!
В период летней распродажи #TOPK устроил грандиозные и невероятно щедрые розыгрыши (акции, скидки, купоны, подарки) в прямых эфирах для своих поклонников! Мне повезло выиграть эти чудесные Bluetooth наушники. Посылка пришла заказным пакетом с sms уведомлением от Укрпочты. Трек-номер можно было отследить на всем пути следования. Упаковка наушников надёжная и эффектная. Внутри коробки обнаружились: кейс с наушниками, micro-USB кабель для зарядки, сменные амбюшуры и нструкция на английском языке. Кейс увесистый, т.к. дополнительно выполняет функцию Pawer Bank мощностью 2000mAh и оснащён цифровым экраном с показателем зарядки. Разъёмы скрыты заглушкой. Пришёл заряженный на 56%. Белый цвет смотрится шикарно. Наушники лёгкие, блютуз мощный, быстро и без проблем соединяются с телефоном. Звук чистый, четкий и без помех. Тут без единого нарекания. А вот с тачрадом надо повозиться: в ушах управлять сенсером не всегда получается как надо, а вот держа в руках (как на видео) без проблем.
The shipment very fast. I still can't evaluate the headphones, I 've only used them for a few minutes. In principle happy.
Excellent store, sociable stores, all questions are solved without problems. Goods are the best in quality!
Well, very fast delivery, even the track number was tracked. Headphones are super, very cool look. Connected without problems. The sound is excellent, they sit comfortably in the ear. In the kit there is a charger and spare replacement for headphones. I'm happy, thank you very much to the store for the quality goods
Very good headphones. The sound quality is super. Delivery 15 days to Bryansk region. My mini-review on them Vkontakte with photos can be viewed here wall185484631 _ 3840
Thank you
Perfect, they listen very well, it lasts quite the battery.
наушники получили,доставка почти две недели,заряженных были на 60 процентов,звук хороший,как регулировать громкость наушниками пока не разобрались,магазин рекомендую
Good Bluetooth earpieces in charge box, goedekwaliteit works perfectly, good delivery