Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty. Made well. I ordered for Toys)
Ooooooo Long went to order, but in fact a cool jacket. Recommend
The jacket is excellent, very comfortable, fully corresponds to the description, sewn qualitatively. Took on York 5 kg, everything came up. Thank you. Recommend
As described!!!!! Looks pretty off and fits well!!!!!
Good jacket! But of course not winter, thin, for a warm autumn. Good for wind and wet weather. On the French Bulldog 5 months just in volume, in length gave to cut a little. I recommend.
On York-the standard fit size M. very good jacket! The quality is excellent! Recommend
Stitched is very high quality and stylish. Raincoat. Recommend
Jacket. Madly liked, thank you very much store
Quality jackets. On dachshund (Minik) came the size XL.
Item came on time neat and good quality
Size L
Quality is good. On the Chihuahua og-37, on the back 29 size m just right. Delivery 3 weeks. Thank you.
Super all OK
Cudowna, very well sewn. Thank you
Excellent jacket, but very thin, dachshund 4 months, 4 kg-in butt in volume, to the middle of the back, it was necessary to order more
Exquisite good coalition
All super store recommend, jacket light, approximately to minus 5
Good jacket, purchase satisfied. Spitz 4 months size itself. We will order more.
Came 18 days before Stavropol, all cool
Tovar sedí for psíka presne Super pekný kabát
A good jacket. they took 8 kg for a dog.
Turned out to be in the butt, it was necessary to take a larger size
Very slow shiping, over 40 day to delivered
That jacket went to US for a long time. The jacket is cool, bright! Now Pipito is the most stylish in the area)) jacket of course not for Russian winter, but for Uzbek it is! On the floor of the balloon, the floor of the nobility sat excellent XL, only the back near the tail is bursting, can be turned. Dog jacket cherished, immediately in It lay to sleep)) I recommend to buy.
I sent an XL for my dog that is a Cavalier King Charles of 11 kg. THE item is small. Not fit it. Sizes should be larger. Arrived fast and good quality but very careful sizes too small.