Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They said that the device a * tired!) so take it, give it)
Perfect
I recommend this item to everyone
Came quickly everything corresponds
The order was delivered in 3 days by courier to the doors. The night was stormy, take it will not regret, it's better than small versions of this "device". R.S. back massage can be done too, and by the way very high quality
Очень быстрая Доставка!
Very good thing. Why girls don't use toys .... Непоняяяятно :-) My girls are happy.
Works well fast and punctual shipping. Good salesman.
Пришел за неделю. Всё работает. Есть несколько режимов работы на любой вкус. Звук вибрации действительно немного напрягает, а в остальном претензий нет.
An interesting device, until we try it out, but I think we'll try it soon. The store sent quickly, the goods in 2 weeks reached the Lipetsk region including New Year's holidays, which pleasantly surprised. Packed well, guess what is inside is difficult, so order, please your ladies!
Funguje skvěle
I did not try on my wife yet, but I'm going to tear off properly. It's whole, working.
I am very satisfied with the goods and the delivery service and can recommend the shop to others.
Mega fast delivery, courier to the apartment, 7.01 ordered, 12.01 door bell, my charm has arrived, wand rescue)))))
Ordered 27.12, arrived 30.12! fast delivery, the fastest in the whole history of purchases on Ali. Brought straight home by courier. Excellent massager!!! I come as a machine gun!)))
Very cool
The product corresponds to the description. In the hand to hold comfortably, the vibrations are good. She took for massage and toys, thanks to everyone. With the store did not communicate, the goods sent quickly. Delivered to the store.
Product quite what I was asking
transaction parfaite +++++
Very noisy because of the fact that the plastic is very flimsy in the end, the upper part cracks. I advise you to take something smaller
OK
Good quality. Quality of the wrapping was exceptional. Remarkably fast dispatch.
Quickly came from Poland to Poland, in a couple of days! Normal toy! Recommend!
Everything is fine! Especially if "finalize with a file" :) too noisy motor and "inappropriate" vibration .. I 've finished working like this: took the DC-DC converter scarf and lowered the voltage issued on the motor to 2,8-3 volts .. After that, the motor began to work much quieter .. Inside, everything was poured with glue from a thermo-gun (from roaring wires with vibration) .. Took the foam from the "head" and .. There are several options. Can be used like this .. You can put on a pipe. Or you can buy a rubber nozzle of the right diameter .. What would lay on the tip without foam .. Everything! I hope someone Yes helped> ^_^ <
Came in the pupyrka, everything is whole, it works, the vibration is powerful