Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
норм, только провод для зарядки короткий
хороший power bank . Брал с промокодом . Быстрая зарядка работает. Зарядку слаботочных гаджетов у меня не заряжает.
приехало довольно быстро,недели за 2 почтой IML...не вскрывали,но думаю всё гуд как всегда
100% соответствие описанию. Ugreen, как всегда, безупречный - пауэрбанк работает без проблем. Рекомендую.
This power Bank is good, but does not charge weak devices like BT headphones-turns off itself
As described, good product BUT it took two months exactly to reach France, and it's not a logistic problem because of the covid but the store simply took his time to send the parcel...
very good quality
This is my second pitches of this product. So far so good.
I order the second time, because the first paver bank left in defense from the KZ and did not come out of it (((and all because of the bad cable. Just put a bad cable in it and everything-he does not react to anything. Sorry. 2 days shipping!
GOODDDDD
very good
It was a month and a half, like OK everything, ordered not himself
Good store, fast delivery, good price. I recommend everyone.
Great power bank. Assembled qualitatively, nothing cracks, does not knock, does not mess. Connectors are reliable, durable. Looks pretty outwardly. The size is small, placed on the palm. According to the characteristics, nothing can say, since the phone supports charging only up to 1.5 A. Many write that everything corresponds. In general, there is confidence in the firm ugreen, although they have expensive things, but more or less quality. Bought this power bank specially in return for the old one, as I want to be sure that nothing will not light up, will not lock and the phone will not break. This device has all the widespread protection so that it does not exist. Also like that this power bank has only 1 USB output and Type C input/output because two at once I never used. But both outputs/inputs have maximum current values, therefore, you can quickly charge both the power bank itself and the phone from it. Bought for 1000 rubles, so very happy. In general, this device is very liked, I recommend!
Very good charging. And delivered from Russia in 3 days. I'm pleased with you.
Compact, convenient, enough for 2-3 phone charging
Neat stuff, different design then the 2.1A powerbank, a little bit bigger and another display. Good capacity and it gets charged up fast with the Ugreen dual 3.0A adapter.
Works good
very very fast delivery!
Convenient, compact, fast charging works.
very nice product. thanks.
Thank you very much
Great battery! My Meizu 16, in which 3100ma charges 2.5 times from it. Fast charging is felt, although it is still a little slower than through the network charger from the phone kit. But in general-fire, I advise everyone!
The order was sent and delivered very quickly! Quality is good, no complaints. To store: Thank you very much!
Small, straight very compact believe bank.