Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Superhouse
It's exactly like in the picture, only it's very small. You should order 1 or 2 extra sizes.
I'm very happy with this product! Product is very high quality and I received it very fast! I highly recommend this store!!! Lynell
Super
Very fast. Very warm. Thank you
Great mink. Very warm and cozy
As in the description
Thank you very much
Fits the order, very soft, not too large
Very very satisfied, perfect correspondence and very fast delivery times 2 weeks to know that in Belgium the deadlines are often longer
My 2 th order arrived quickly and well packaged that's what I call professionalism and that's how customers loyalty. Thank you and excellent greetings from Switzerland.
Our dachshund is delighted!
My little package arrived today. This beautiful one! Thank you very much. The store very attentive and kind. Recommended at 100% I will buy again
Ultra fast shipping, good quality item, I immediately recommended a new item.
Perfect is gorgeous super soft and my warm just for my little dog chihuahua
Good roomy bed
This is a super bed, for my babies. Two chips sleep. They are warm and soft. The goods came quickly, the packaging is good, the goods are quality, take it will not regret. 5 +++
For kittens it's ideal
Very cool.
It took a very long time, about two months. Packed well, the quality is very good. For small just right took the size of M. For a standard cat m will be too small, we have a small Sphinx because of this she is normal. Very soft and warm) best choice. I advise you.
Beautiful my puppy loves it.Thankyou so much.Highly recommend this store.
Ordered 11.1.,received 7.2. Product correspond description. Our turtle is happy with its new sleeping spot. It's soft and warm. I recommend.
Thank you store
This is THE BEST spent 13€ ever!!! You won’t regret buying this bed, my dog won’t come out since she got it. I’m gonna buy more for sure. Love it!!! And it’s extra soft on inside and outside, material looks high quality.
Thanks