Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful cone's description
Nice and solid gum. Definitely recommend this product
The elastic band has a thin rubber material, but seems resistant. I haven't tried it yet. As for the delivery, it's gotten pretty hard (Romania)
Tapes of the highest quality, came in 7 days in the Moscow region. I recommend the product, thank you very much, very satisfied, I did not communicate with the store, TC was not necessary, I put 5 stars. Many thanks for such a good product, the best of what I ordered on AliExpress
хорошие резинки,но как по мне коротковаты
The color is not so, darker, but in appearance all OK
Quality is satisfied.
I'm very satisfied with the store's service. the store ship the item very quickly. Everything excellent !! Thank You very much ! :D
Very useful. Good resilience. Fast shipping and well packed.
Excellent rubber bands, came quickly, about 2,5-3 weeks. Thank you, I'm happy!
Great product!!!
Rubber bands are cool, the load is given well, there was a month.
Just like the picture, but I’m a bit worried it would break when stretched too much.
Date order 25.10.20 and arrived the 23.12.20, do I still try but I look very good!
Rubber bands are narrow, when busy roll down. And so in general are good, the quality is normal
Dugé shvidka delivery. All good.
They are like in photography, quality price well
I thought they 'd be a little bigger. They are very small and I feel it can be broken.
Quality is super!!! Delivered fast
I arrive sooner than expected, all in perfect condition. In the images I show you how the thickness of each is seen depending on the level, and how they look. They deserve the 5 stars. I ordered it on nov 24. For arrival on January 17, and I arrived on Dec 19. Happy with the purchase.
Arrived and in short times, are satisfied
Great product, very fast shipping time. I'm very happy overall.
Good quality for the price and accurate to the description. I read other reviews so I thought they might be small, but they’re not. Fits perfectly. Took 3 weeks to arrived. I’ll definitely buy some more!!
Shipping fast. Quality norms. One rubber band came defective.
Great quality for value