Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods delivered in time, ordered ZX 612 came ZX 303, water protection without cover low could supply plug plugs on the uzbi input, communication via SMS does not support, positioning and updating the location положение
Everything works, the application shows correctly, bought a SIM card Megafon
The devise is working nice with the provided APP. Unfortunatelly, the APP is mandatory ! It is not possible to send data to another server (eg your own MQTT or something else).
It works perfectly.
Product delivered as announcement, fast shipping, apparently all OK, have test to confirm the functionality. Am satisfied with the purchase. Already have another tracker as this and works very well.
Looks really good, works also really good! Very happy with the gps tracker for my cat!
Ordered 7.12.19, came 25. 01.20. In appearance, the whole, the collar on the middle dog maximum. Turned on the diodes shine like everything works, the instruction in English, how this device works until I understand, I will translate and configure.
Does not work with Sims Tele 2 and Rostelecom (RTK is based on Tele 2 networks)- Since these operators do not support the operation of 2G networks, and the device Works for them. Works with MTS and megaphone. Long time with Setting up on different SIM cards, in the end it turned out that to work GPS Enough to take the device outside, and minutes after 5-15 GPS signal Catch! As a result, I stopped at Simka "smart device" from MTS for 800 Rubles on prepayment for the year (200 megabytes of traffic per month). Friends, You will remove the cover to insert the sim-remember its position, because. The cover is inserted in two opposite directions, but the button Matches the contact only with one of them. So far it upset that Indicators GPRS, GPS and power are not visible without a removed cover. Well, it both Money, economy. We try to test further. While GPs worked Pretty sure.