Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ну что сказать мне не повезло. пришло с пятном. и потертостью. кто уж там виноват непонятно, то ли доставка, то ли такую отправили. очень жаль, сумка классная. теперь буду аппликацию клеить что ли. даже не знаю(
Доставили за 2 недели, очень быстро. А вот упаковка ужасная, просто пакет, сумка помялась. Не знаю распрвится залом или нет.
The bag is cool, but I expected it to be more.
Thanks for the fast delivery. Seller and recommend
Got the bag. Good, but inside all wet. I had to dry it.
The bag is good, thank you
Great item
Very good handbag, wife is happy, store recommend, delivery fast
Handbag is not big but roomy, it was a month and a half. Came well packed, inside two air pillows. Cute, I really liked :-) thanks to the store!
Handbag really liked my wife, she is very delighted with the beauty and quality .. Bright. Comfortable and roomy
The bag came, everything is fine. The strap over the shoulder is also present. There is a small unpleasant smell. And so everything is fine.
Thank you dear store for the wonderful handbag. Delivery is fast. I'm very happy. I wish health, happiness, prosperity of business
Like the beast, AliExpress will give you 5 US. The castle was reconciled, everything is OK.
hank you very much, the goods correspond to the description and the picture, I'm very satisfied!!!
Awesome bag! I recommend
The bag is well packed, the quality is good.
The bag is satisfied, the lining of a little rustling fabric (a small minus), and so a fairly roomy simpotichnaya handbag
Very good handbag, not small and not big, not very tough and quite roomy, the store many thanks and prosperity. Quality is very good did not find any protruding thread. +.
At such a price-an excellent bag. Corresponds to the photo, packed perfectly. Thank you.
The bag corresponds to the description, everything is well packed, everything is whole, there was a month of the store I recommend.
Very good material, perfect, 100% recommended
Great bag. My wife liked it very much.
Very nice, like in the picture
Very nice bag very satisfied
Thank you very pretty and well made good store