Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good and polite store you can trust them all the time , you can contact any time they give many solutions and helps you guys shipping fast. Also same and good products
It works. I like it
Fiz o pedido em 03/06 e recebi em 09/07. produto em perfeitas condições e funcionando perfeitamente. recomendo demais
It took me a while to get there, but it was worth the wait. It performs its function, just like in the photos of
Sellers sends out my order very fast. Everything works well. I am happy with my purchase.
Everything ok
It works perfectly!
Like the description, I have not tested yet but looks good. Ordered on 13/05 received on 22/06
good
Delivery 17 days, thought faster will reach, especially specially ordered from Russia, and so it works, let's see how it will be in fact
Arrived fast, the suction until is strong.
Come with 1 month and 23 days. Stood in customs of Sweden but put my document on site My imports and released. And it is perfect.
10/10 one of the best purchases I've ever made! It takes a bit to get used to, but without a doubt this is the cleanest my face has ever been! Comes with a charger, and different tops so you can more accurately clean the different parts of your face. The settings are easy to switch while using, and it came with facial tools as a gift! Came in perfect condition. Perfectly packed. I'll definitely be getting this as a gift for my family and friends!
Packaging was great and received in great time. Will come back and speak on the product itself
Thank you!!!
Waited for almost 2 months. Level 5 suction is indeed strong but it suction power doesn't last long. Need to charge after that. My partner definitely love it cause it really suck his nose oil and those whiteheads and dirts. Come in English manual too so overall I will definitely buy again from same store.
Great!!
Box a little damaged, but inside wszytko entirely. Despite the shipping from Polish shipping durable 25 days.
Super produits
vert Good article
En arrived during the scheduled time, just in time. It works very well but with some nozzles sometimes it can cause bruises to come out.
I'm excited about fast delivery. Three days. Thanks for the prompt service. The product has not tried yet, later I will add the review
Super
j'ai hâte de l'essayer
Everything as discussed, the worst thing they say about these things is true, doesn't clean as much as they say