Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Почитав отзывы заказала размер SM, к сожалению зря, на французской бульдожке 7мес. 8кг в притык, а дальше так вообще маленькие будут. Придётся делать новый заказ на размер больше. Продавца рекомендую, отправил быстро. До Якутии меньше месяца доставка.
Fast shipping. Came in size
The diaper was bought in advance, not yet used. They put on a pet to measure, an adjustable strap, the size approached. The goods came quickly. Thanks store
Perfect. Size for a 28kg dog
Took 2,5 month to arrive. A bit loose on my dog's butt, but the waist is adjustable.
Nice panties! For my French bun were just right. They're doing great. I ordered two pieces for convenience.
very good
There is no proof
A little did not guess with the size, on spaniel it was necessary to take a little less) But, I think, it's okay, we'll try to put an elastic band and use it. Breathable, with its task, I hope, will cope.
Excellent panties for dogs. Recommend
excellent
It's like the photo and the fast delivery
To Peter in 18 days. Panties are cool, soft invisible. We're still early, but it's soon enough. Size M, on the German Shepherd 20 kg. Sits well, I do not know if you need more, but so far it seems normal. I'll add a review after the first Test.
Everything is perfect.
Nice panties. Size S on Vesta is very good. You can adjust by completeness. Three liners, малюсеньких. They only measured it. In the "case" (as Protects) have not yet tried. Delivery 1,5 months.
Perfect and great: merchandise and delivery time.
Thank You GOOD QUALITY
The order was about 2 months. The quality is excellent, breathable. But on the pug 8 kg are great.
item arrived as described and it is good quality. Recommended.
Everything sits perfectly))
Thank you very much all supeo!!!
The second time I order such panties from this store, the first time I did not guess with the size, I ordered the second time. There are no complaints about quality, three disposable pads are included.
Good article
Super practical
Item according to the picture.