Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Big links, but very cool
All right! Thank you very much
OK
Good product and correct engraving
Good product, and engraving was correct,
Unfortunately, the chain is small. There is no 65 cm in it and one ring can be excluded. As a result, it turns out 60 cm.
All right, get recorded if you ask the store, the only thing quw doesn't come together, it comes open and you can't stick one ring in the other, so it would be to put your hook or carabiner on it.
Seem like an half metal half plastic, not heavy, which I can't decide if it's good or bad (comfort for dog but more likely to break) came after 2 month and print looks 8/10.
It's perfect, I love it. The measures are as indicated in the description.
Good quality. But very thick and heavy. It's good for big, strong dogs. In the photo you don't see how heavy the necklace is.
Excellent!
Excellent chain, the quality is super. Took Her Puppy Pitbull for growth, now slightly shortened, catching both rings of the collar for the chain of the Rings for the keys, as growth will regulate the length. Delivery because of the virus is long, but it's not the fault of the store.
Chic, good engraving. He came fast. But it was too small
Thank You ! everything is perfect.
I arrive perfect! With name and engraved number. It took a little over a month.
The quality is good. No engraving, no spraying. I hope it will not be clear soon. Delivery fast, 3,5 weeks to MSK.
QUALITY PRODUCTS VERY SATISFIED TO DELIVERY OF THE LAST BACES BEFORE DISEASING BUT NO MATTER
Very resistent. Strong
I have 2x60cm ordered. They are but 56cm. Happy fits the net over the ears.
ok
Frozen for another time. Mustache Super, uncle!
Perfect
It rusts fast
Super car! We are happy, calm in case soba decides to get away! I recommend the store, fast delivery! The size is all super!
Received after a month, very good quality, impeccable engraving