Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошая шлейка, на шпица 5кг самое то. Без запаха, на вид красивая. Так что заказывайте не думая. Прибыла за 2 недели в Екатеринбург
todo bien
Très bien
thank you
According to the reviews, they chose the size S. The Dog of the breed Griffin weight 4 kg. It came well. The straps are adjustable. Delivery is very long
That's wonderful! My York for six months, it was perfect! Thank you very much!
In China, several orders were collected in one parcel, shipping to Moscow for 2,5 weeks, done kindly, until tried, the track is tracked, with the store did not communicate
The hose is good. Nothing different from Beethoven helmets for 1000 + rubles
The goods are excellent. The dog weighing 1,8 kg size approached. Delivery is long, 2 months. Thank you to the store, for the quality goods!
Very pretty, you also can adjust according to the growth
Very, very long delivery more than 2 months, the dog managed to grow and this harness is no longer relevant!
The goods are satisfied, the Spitz approached well, the delivery was quite fast
Very good quality, firm and steady, haven't tried it yet on the dog, but I will update additional feedback later. I received in a bit over a month.
5
Goods OK. Recommend
Good quality) got fast)
Not otrzymałam order, however, store turned money, recommended
Dobra
Excellent harness, on Jack Russell even a little big, although they tightened the straps to the point, but it's not critical, it's suitable for large dogs. The helmet is quite well made, even it seemed that it was better than in the store bought, I advise everyone! Got to Nizhny Novgorod about a month
Nice harness, size L fit perfectly on Jack Russel Terier.
Perfect item!! Is the third I buy for my puppy
My 1.3 kg Chiha is bigger, but I like it, does not rub and looks good. On its parameters: neck 16 cm, chest 25 cm-took S
In Voronezh for 22 days, I liked the goods
Quality norms, let's see how York will like it or not
Everything is super!