Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все работает нормально
хорошие наушники, звук хороший. Все,как было заявлено, подключились сразу. Пришли быстро до Москвы. Продавца рекомендую.
Запаковано отлично - доехали в отличном состоянии. В Украину Новой почтой.
Работает отлично. Бас чувствуется. Бокс с зарядкой хотелось бы покомпактнее.
работают хорошо. все диапазоны слышны нормально. при разговоре меня слышно как будто я держу телефон на расстоянии вытянутой руки. сенсоры чувствительные. время работы не засекал. три часа точно держит.
commande arrivée rapidement. Bon son
The packaging is intact, the touch screen is very sensitive, the store is very careful, very patient and very satisfied.
наушники отличные, звук хороший
Headphones are stylish and simple, especially trendy. Headphone standby time workmanship and sound quality are very good.
The packaging is exquisite, the sound quality is very clear, there is no pressure on the ear, it is very fit, the upper ear is stable, the Bluetooth connection is stable, and the sound quality is also good
The sound quality of the headphones is very OK, just got it, it is very heavy, the display is very clear, no need to guess the power, adapt to my iPhone, also adapt to my OPPO, very wide, good life, recommended to buy
The earphones are very light and comfortable to wear, stable and easy to wear, and will not fall. The black one is especially textured. Just to listen to songs, movies, and call to buy. I used to chase the drama at home in the evening, the voice is very clear
All excellent, works and functions, at the beginning there was no pairing of 2 headphones at the same time, for some reason, only one worked, but then still figured them out and now everything is ok, I recommend for such money
Headphones are good, sound too!
Arrived quickly in Tula, delivery of the SDEC home. The box is not minted, the headphones are cool, have not checked yet, but I think everything is OK
Order ship in 15 days very well just pack and OK. Super quality Super price TOP * ^__^ *
The package arrived quickly and qualitatively packed! Seller recommended. Headphones work loud sound all qualitatively and conveniently. I'm very happy to acquire. Thank you!
03.07.20. Came and so should be 17.06.20. Since SDEC was delayed in Moscow. Delivery on the idea week from Moscow. The store is all well packed not mint. In the puppy. How to check all add the review. Seller responsive to all questions answers.
Thank you for telling me!
Until now working very well
Went a month, all as in the description, headphones good work great
All Super!!!!?
Sound good
The headphones are excellent, the sound is good, the only minus to talk about them does not work, the interlocutor is not heard or poorly heard.
All right, delivery to the apartment. The sound didn't check, but it seems to work. Had to open the dispute T. to wrote the delivery date 21.06 but the track was not tracked, opened the dispute, but 3.07 headphones came.