Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not receive the parcel but I order from this store not the first time always everything came in time there were no problems I think that lost somewhere very sorry to wait 3 months already
Everything (3 cables and 2 extra micro usb) arrived on time, that is 2/7/20. I have ordered similar products again and since I was satisfied the first time I reordered. They lasted long enough and I had to replace the previous ones due to the fact that I did not make such a careful use of them. But since it was my fault and not the products' I felt safe to reorder. The gold colour is fabulous! Totally recommend
Class cable, yakinny, "law" of ugreen.
Arrived fast but charges long, about 7 hours 100% charge
It glows brightly, and so everything is super.
Delivery of mixiac, all in all the description
Good cord, up to caluga 3 weeks
Article fine long delivery time 9 weeks
Ooo very long gone parcel
All right, as in the description. I was wrong and I asked them all the same but after a message to the store he fixed it for Me
The wire is very beautiful and its material is wonderful and it is shipped quickly
I have received the item.thanks!
16 tl tax product very nice thanks
The charging cable like me but unfortunately had it very very long when shipping and only after twice demands is it then really arrived.
Everything is fine
I order not the first time everything is fine
These things work!)) Ordered as spare!) Come fast!
Long delivery, and so the item corresponds to the description. Shit.
Awsome charger
Use should be made flat and the cable should be kept at the height of the usb C port for optimal charging. Nice Design and also serves as a night light
Came fast! Great piece
Everything works well. Good item
The goods did not come, the money returned
Charging, all right, take
Good quality