Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK
Пришëл раньше срока. Полностью заряжен. Поцарапан экран показа заряда, хоть и упаковка целая.
seems great, it's simple and easy to use. very happy.
item well received, no damage and not broken.
Ha llegado muy bien embalado, es robusta y pesada. El envío ha sido muy rápido y viene totalmente cargada al 100%. La única pega es que es de carga lenta y tarda en cargar los móviles, he probado con samsung y con iphone y carga muy lento en ambos, también la batería se carga lento. Por esa razón no le doy 5 estrellas.
Muy contenta con la compra. Es un poco grande y pesada.
посылка пришла через месяц ( до Казахстана) все работает, спасибо продавцу)
отлично!
товар пришёл быстро, был заражян на 99%. протестирую и позже дополню отзыв.
Очень хорошая вещь. Пришёл заряженный , на природу ещё не брал , но думаю всё будет окей.
Очень долгая доставка, 2 месяца, а так всё чётко, тяжёлый, думаю соответствует заявленным амперам.
Отзыв будет после проверки работоспособности.
Товар без повреждений. Тяжёлый. Все входы работают. Телефон заряжеется.
Доставка-- месяц. Курьер принёс прямо домой. Заряд показывает 100%.
Пришло раньше на месяц до МО, Рекомендую ))
тяжеленький такой, доставка не быстрая и не долгая, норм, на сколько точный объем пока не проверял, пришёл заряженный на 100%
отлично работает
Super super Vendeur
The order came within a week. Ordered from the Russian Federation. The description corresponds, but the phone refused to charge. Tried different phones, charging does not go. Opened a dispute. 5 days after closing dispute waiting for money back. No money.
Pleased with the delivery directly to the house, very glad thank you
Excellent!
It came quickly. Charged completely, heavy. Looks good.
Fast delivery, "Bank" heavy, charged for 98%. Delivery to the threshold, thank you!
Very fast, good quality
not 20000 mah but working