Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
20.6.20 заказала 10.7.20 получила. упаковано очень хорошо. сам крем заказываю уже много раз. приятный хорошо впитывается. нежная текстура, хорошо пахнет, быстро впитывается и не оставляет ощущения липкости. у меня сухая смешанная кожа. очень рекомендую. отдельно хочу поблагодарить продавца за быструю доставку и подарки. очень приятно. спасибо, удачи вам и вашему бизнессу
Здравствуйте. Спасибо Продавцу. Доставка быстрая . Крем этот мне очень нравится, покупаю постоянно. Хорошо поддерживает состояние кожи, за год применения удалилось пигментное пятно размером с фасоль. Цвет кожи лица стал более ровным, здоровым.
Пришло все в целости. Упаковано хорошо. Спасибо
It came very fast thanks and it's very good I 've already ordered two
Super Seller! The product was received within 3 weeks, perfectly packaged, undamaged. A heartfelt THANK YOU for the gifts you put - 2 face masks. I am very satisfied and recommend this Seller and its products to everyone.
Purchase is happy with all 1000%. to Lithuania mega fast delivery, 2 weeks. The cream has a light consistency, does not leave a sticky layer. Perfect for dry skin, moisturizes well, makes the skin velvety. The cream has a smell of rose. Attached is the liner with the description of the cream and other products of this line. Very pleased gift from the store 2 masochki for the face. Thank you very much. Product and seller definitely recommend.
Arrived well packed. Not yet experienced but looks very good.
Thank you very much. cream hookah. not the first time I order. saved For the store. put 2 masos Check. for this separate thank you!!! recomegdoui. track tracked. everything came in the big box without damage
Until used, the packaging is very good!!! I highly recommend for gifts too, hope for the same composition. Thanks to the donor.
Hello. Thank you store. As always, the service is very good. I order the cream for two years. I really like and fit.
Seller 100x100 recommended
Use it only today. But I like the way the skin absorbs it.
Very fast delivery, suitable for me. Well absorbed smell pleasant.
Attentive, responsible store. The parcel came quickly. Everything is in good condition. The cream is a pleasant texture. The seller put a gift. Thank you!!! The purchase is very satisfied. Recommend
Thanks for the gift!!!!
Today I received my cream, went very long for almost 2 months. Today has already tried, the cream is good quickly absorbed, I hope that it will give results, the store put as a gift three more masks, for which special thanks))
Product never received but the store refunded me
Fast delivery, gifts, beautiful packaging, pleasant floral smell. How will be in action-we will see. thank you!
I am very satisfied with this store; They have been very good at forwarding me, at no additional cost the face cream; because of confusion they sent me one of my eyes. Regarding face cream is the second time I order it because I like it very much and I'll keep using it I love it. Thank you very much
Thank you to the store and users. Super fast delivery cream is happy. The seller put as a gift 2 masks, very nice recommend
All OK.
love the free face masks
Very good, excellent moisturiser and non-greasy, rich scent, I'll order more. Excellent store, arrived in three weeks in Mexico and added gift masks, very satisfied, I recommend it.
THANKS FOR MASKS (PRESENT )
The packaging came very crumpled, but the box itself is intact. Immediately feel the quality, packed very soundly! The store put 2 masochki as a gift, for which Thank you very much!) the cream smells of honey) wonderfully))))) I'm very happy!