Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличные Труселя подошли на английского бульдога. Брали xl. Как придёт время опробуем в носке
хорошие трусы,на девочку овчарку в 35 кг подошел xl размер.На собачку побольше нужен размер больше.
Panties cool, dressed the dog-she did not understand what it was .. The size approached I recommend to everyone.
All right, match the description. My Bitch looks great.
As it appears in the photo. The fabric is soft and fits perfectly. I'll definitely order more.
On the dachshund 11 kg took the size of L, everything came up, we recommend
On our a little too small
On Jack Russell weighing 6,5 kg, the size approached perfectly! We'll use it.
Very good, it is convenient that you can adjust, the dog is happy)
Good quality panties))) took on Labrador
Everything came well, on the zverga 6 kg, it was probably possible and smaller size, but also so normal. Sewn well, neatly.
Ordered on the Coke spaniel 13 kg, with Duru took M. Small with small, size m only on mini-York or toy terrier.
not bad
Really liked, the French Bulldog 11 kg approached. But I think if I took a smaller size it would be even better.
5
Took almost 2 months to get to Amsterdam. Bought size S for my puppy of 5 months and it fits. She tries to pull out the Velcro fasteners, hopefully she will not succeed to pull it off. Fingers crossed!
Panties are very comfortable for my dog. Soft and comfortable dress up. My dog is not very large, 26 kg. Size XL to her just right if the dog is larger than most likely it will be too small such a size.
OK
Panties are good. The size approached for sharpeya weighing 22 kilograms.
Toy poodle 4kg Size S Just fit
All OK, I recommend the product.
Murmansk came in less than a month. The quality is very good
Very good quality.
Very good.
I have a French bulldog 1 year, panties came up, but there is a good stock for growth. Since this breed does not know how to lick this version of panties for dogs an excellent choice for home. They sat perfectly. Thank you.