Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, the order was delivered before the terms and Courier, I advise
Received, charged, but still has not been able to try in work
For a month reached UFA, everything works, charging the phone for the second time, still holds, should be enough 3,5 times)
super
super fast
Ordered on March 28th, I was sent on April 2nd, I got on May 13th. At the time of order, the cost of the bank was $7.89 It's very hard! While he disassembled, he broke several latches and slightly smashed the battery. Without a reason I do not advise to disassemble! The battery contains a capacity of 10 amps/hour. The weight of the bank is 218 grams, the width is about 7 centimeters, and the length is 14 cm. USB nests are parallel. The power bank is activated by pressing a button, if not activated, there is a voltage of 2,3 volts on the nests.
Thank you very much to the store. The goods are satisfied. Everything corresponds to the description.
Very long went the goods. Opened the dispute upon the expiry of the buyer's protection period, on the last day arrived at the post office. Thank you
Priishov for 2 cities in packaging. On the phone Z battery 6000 do not walk, 3000 on the same time. Recommend.
It came in a new mail, brought under the doors. There are four lights on. I put it on the phone, it works. Thanks to the store, I recommend.
Charges, compact charging
Never came. Although must be delivered by courier service. It's good that the money was returned. The last news was Customs in Moscow. After that, he disappeared completely. On Jum ordered almost the same-so came in 3 weeks, tracked completely, the courier brought it home. And then the son wanted, decided to save 100 rubles and ordered for Ali. Good thing I don't need every day
This is the Clas thing.
All ok
Super!!! I recommend definitely. Came through sdek, the quality is excellent. Take it, you will not regret it! Thank you so much!!!!
I am happy with the item. It says 10000mAh but on the back it also says rated capacity 6500mAh. I am a bit confused.
Compact, very convenient and suitable. On the container, I will unsign later when I use it. The first impressions are all positive. I can recommend.
Believe Bank class! The delivery is normal, the door to the door.
Thank you very much for the good work and fast delivery.
A good battery, I recommend.
Went to Len OBL for more than 50 days. EO not check yet, there is no possibility as it will reach me, I will check and feedback will complement
Everything works, it's been two months!
Výsledek Měření při pomalém nabíjení and při 22 °C odpovídá nízké ceně: Vybíjení yen 28,872 WH, tj. 7803mAh při 3,7V, nabíjení 44,339 WH, tj. 11984mAh při 3,7V => ztráty hlavně převodem napětí přibližně 20%.
Liked it. With one charging you get three times to charge my phone. And some remains. The store's receipt!
OK