Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool massager, palpably beats microcurrent, if at maximum power, it even hurts. Powered by 2 batteries (not included) there are different modes and a power regulator.
The massager came very quickly! 3 days after order! Delivery from a warehouse in Russia. Quality packaging and transportation. You can take for a gift. Complete set order: * Massager, * Cord, * 2 patches, * Instruction, * Box. Stylish laconic design with the necessary buttons on the surface. A tight fit to the neck, so that the muscle tension is qualitatively eliminated. 3 Pulse modes. With the "hight" and "low" buttons, you can adjust the desired intensity. The device works on 2 AAA batteries. In the kit do not go. To massage the back and other parts of the body, you can use the patches included in the kit. We fix on the right areas, enjoy the result. This massager has a compact size. It is convenient to store and easy to carry. At any time, you can use and get relief for tense muscles. I'm happy with the purchase. I can recommend it.
Great store. I order here not the first time. Goods of excellent quality. Delivery is carried out by courier to the apartment. Which is very convenient. The store is responsible and executive. Shipping and shipping fast.
The massager is arrived in its box perfectly complements. You can order it for a gift, you'll make good impression. The massager has a shape ergononica to U and it is adjustable, wraps well the neck. It has different programs and intensity. The applied magnetic field to acupuncture points is able to balance the nervous system, improve the oxygen supply, microcycle and the nutrition state of the cells of the fabrics. Enhance cell metabolism, relaxes the muscles and eliminates pain, improve blood circulation. The massager can be used on the neck, back, legs and waist, etc, applicable for the whole body. Seller suggest use after dampened the neck with a towel to avoid tingling and skin irritations
I liked the device. Pleased with the fast delivery, 2 days from the warehouse in Moscow. Thank you
I liked to use such a Massager -- it's good to relax, eliminate fatigue, pain. Pleased with the compactness and autonomy-it can be taken with you on trips or to work, only another pack of batteries do not forget to buy, because they are not enough for a long time)) came to the right, in the complete set, corresponds to the description. Delivery 2 weeks
Cool massager, fast delivery
Satisfied with the goods!!
Excellent Product, fully corresponds to the description. Fast shipping with tracking track.
In this store I order not the first time. Goods are all high quality. Shipping and delivery is very fast. Track is tracked all the way. The store is polite, always in touch. And answers all questions raised. Thank you for your attention.
Thank you!
I take the second time, already for my family, cool thing, really relax
Very cool, I'm happy
Really relaxing your neck. Im happy
The massager is packed in a branded box. I ordered from a warehouse in Moscow, delivered in three days. Included is the massager itself, the cable for connecting electrodes and two patches. There is also a booklet with instruction in English. This massager is very convenient collar zone, as it has the shape of a tightly fitting and fixed neck. The device works from two AAA batteries (I did not have them in the kit). On the side parts of the massager there are buttons on/off, power change and modes. Total 6 modes and 10 kinds of intensity.
After a working day, an excellent massager for the tired neck. Recommend
ممتاز سريع وصلة نفس الطلب وشكرا جزيلا
Супер продукт
все быстро и четко, продавца рекомендую
Быстрая доставка. Все целое.
отличный массажёр. взяла мужу, а пользуюсь им сама) нереальное расслабление после использования
классная вещь, советую
хорошее качество и быстрая доставка по России
Рекомендую!
The product looks stylish and sleek. It is lightweight and comfortable to wear. It looks like a headphone. Unlike traditional massagers, it doesn’t vibrate but the electrodes would give out electric stimulation to relax your muscles. The massage feels more subtle than the vibrating type massagers. I really liked it. It is worth trying.