Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Worked well, the shipping is very fast! Not even 2 weeks to Belgium. Thanks
Nothing to say works perfectly
It reached Moscow in 13 days. The box was a little rude, but the device works. Later I will add the review on the performance.
Everything is fine, store recommend. Came very quickly, packed well, conforms to the description!
The item is excellent, the package as stated, but long delivery in 39 days, but overall not bad, so recommend
Tavar is here. Until I tried, everything works, Russian instructions are not-
It took me quite 15 days when it was supposed to be shipped from Spain, but the product works perfect
Nose cleaner should be stronger. Face cleaner is great
The goods came with damage, did not charge. Opened the dispute, the store fully returned the money. The goods came very quickly, the courier brought home. The device itself is good, it's a pity that with damage came.
Product Shipping is fast summer Product Test is still
Ótimo
Delivered by courier right home. Shipping fast.
well i just want to say thank for fast shipping and smooth transaction i will keep buying from you
Super
Product arrived as the announcement. Working but still not tested on face. Bought 20/05 and reached 30/06 in fortress-Ceara- Box came mixed but the product is OK.
very good
Very fast shipping
Pretty weak sucks black dots, but with a mask to expand pores-normal
The store sent the same day as ordered. Delivery is very fast, the courier brought home. Packed very well, no diffects. You can safely take for a gift. Nozzles are plastic, quality and durable. The device came loaded. The device itself is plastic and fragile.
Super fast delivery I recommend
THE packing box is quite durable. Device and accessories in perfect condition...
THE product and excellent
This item is good
Shipping fast. Four days. I haven't used it yet.
Cool thing, everything cleans, fat with black dots come back less than when you press your fingers.