Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping! Great communication. Highly recommend.
Very surprised by the quality and its efficient operation. You have to see in time. The product creates a bruine data that refreshes and does not wet. Especially when it's hot. The product quality is good. L. Packing is rotten and all in Chinese, the Chinese and us instructions. Not terrible for drop
Cool merci
Excellent product, I had already bought before, it comes with the USB cable and well packaged.
Works great!!! ... happy customer
Arrived super fast and it’s amazing!!! Works so well and I love being able to check the moisture level!! Would definitely buy from this store again and for other products.
Thank you, it is absolutely amazing, I didn't expect it works so good. Namaste Lana
The item works as expected.
amazing fastest shipping i ever received for a small item on aliexpress
The button broke after a day which is sad
Fast shipping , works great ! Love my purchase
Ótimo produto!
ok
First 3 days, the spray wasn’t perfectly, water leaking on the push on/off button. But, now it’s working great! For the skin test (at bottom part which close to the charging port) not good as expected, can skip it.
I like that, came so quickly. So nice, thx
The goods delivered instantly ePacket 6-21.03.20! packed safely in puppy. everything is fine and decent! I'll check the work, add it.
Skin moist ~^^ Bag have put on the OR in from time to time, skin care, the nicer
Ordered 3/6/20 Arrived 3/14/20 item is as pictured everything works perfectly. I'm so happy!
The parcel received, the truth because of the new year holidays was very long delivery. it went more than two months to Belarus. The store socially asked for a little wait, and assured that the message will be here. very cool thing, she can also charge the phone or tablet. By the way, I won for 0.01 $, my son liked it too, I need to order another. thank you very much to the seller.
Got it fast. packed very well. Charged fast. I use every day + moisturizes my orchids. Rash is not more than 10-15 cm from the face or there is no effect. I definitely recommend
Delivery to Ukraine was very long-76 days. At the same time the parcel was tracked the first 10 days, then 2 months there was no information at all, so I had to open a dispute and after 2 months there was information about the arrival to Ukraine. The store responded quickly to the echo message, extended the protection period and even returned the money. Despite the long delivery the goods arrived safe and safe. Product quality is good, functions perform. Of the drawbacks-not practical to wear in the bag, spraying can begin when you randomly press the button when you touch the objects and the power of spraying is weak. Seller recommend.
Works great!
Very good value, this is the improved version with moisture reader of the skin, works with water or mixed 10% serum, small but enough tank, dense and refreshing mist!
dimensions were not specified in the desc. product is tiny. Shipping was fast though. Good for portability and travel since it's so small. one of the boxes had some damage, did not come bubble wrapped. I would recommend se sing bubble wrapped to protect the box when using epacks.
Funny thing