Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very cute. fast shipping for time. my cat loved it. one attachment was broken.
Good set of cat toys and the rod is great quality, very strong and adjustable, the cats absolutely love the different attachments. Took a little while with free shipping maybe 4 weeks, would definitely recommend this store and would buy more! Thanks :)
It is extendable stick like for fishing, handle made from spongy plastic has good grip, the cord is bit short but you can make your own later. 5 different hanging play end toys make it nice for kitty keep interested in chasing. My cat's favorite is pepper because it is lean when dragging end moves like mouse tail. Good exercise for cat to run around
excellent quality, my cats adore these
The cat is delighted! Pink worm 5 +
Excellent product quality, thanks
my cats love it!
Rather unsurprisingly the cat this was bought for is having fun playing with the different attachments. Do be careful of the little eyes on the fuzzy worm as they may present a choking hazard for cats. Delivery time to Australia was very good. Compared to what is available on other e-commerce platforms, this represents great value.
Shipping fast summer genuine! Days in Ohm
Good teasing, delivery fast to Moscow. We will test when the animals return home
High quality. My cat loves it!
It's cool. It came whole, everything is in place. Bought two pieces-two and came. Take it safely. It went a little longer than a month in the Kaluga region.
The toy came fast, it's just like the description. For the price is very good quality. My cat likes to play with this toy.
EXCELLENT
Everything perfect, cats love it, very well packed, after talking to the store as fast as possible because it was for a gift only took 18 days. Thank you very much to the seller
awesome. was very great.
Cats zachwycone, good qualityand product.
The product arrived to me in Australia very quickly. Kitty started playing with it straight away.
Super je recommande !
The set is excellent, as in the photo. Dragonfly is a little bit loose, but cats are delighted. Thank you)
Cats are happy
Requires odczepienia dzwoneczków which are at almost all the tips, nevertheless cats satisified, oszalały especially on point rose Wija
Great product, the cat was interested only worm.
Super!
My cat loves wand toys and I like that this set has different attachments to most. I removed the eyes from the little fuzzy worm thing as I believe they could be a choking hazard for cats. Delivery was slow however that would likely have been partly due to COVID19.