Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
despite inreciwved late , the glass is very beautiful and nice
apesar dos óculos não terem chegado o vendedor foi muito atencioso e auxiliou.
Very good product, for the price, the materials are good os
Quality is cool. In Tyumen received 10.07 ordered 16.06. My face is small enough, but not straight Mini, so the glasses are a little wider, what you need and slide, but this is solved by bending the "ears". It is visible cool in them, the color corresponds to the photo. Usually parcels to me more than a month go or do not reach the city at all. Order))))) 5 +++
Glasses in the size of almost Children, for their money norms
Nice glasses! The order went a little less than a month) Packed perfectly, in the inflatable package. Thank you!
Glasses of good quality, but took off the star for the color of glasses, in the photo dark gray, in fact, Green.
good quality sunglasses and very good packaging
Very beautiful glasses glasses of quality I recommend fits well
I love them and perfect.
Beautiful glasses
Perfect, Perfect
good!
The product corresponds to the description and it arrived within the deadline
On one lens there is a scratch
Excellent product, very satisfied.
Delivery about a month took to Moscow. I did not communicate with the store. Look glasses not bad, came in a thin bag, the packing itself is good, from the air, they won't go on the road. They look good, they have not tested in the sun yet, I hope they protect well.
Great glasses. Recommend
I liked the glasses, but I did not sit on my nose, although I have a small nose, need a very narrow nose, but also look good
All good with my new sunglasses
Super
Everything is excellent-both shipping and packing and quality. Measured width, really 145, but on my narrow face sit well.
I love them, they're beautiful. The only thing black ones are a little dark to see face to Sun
Good item, nice picture. Liked the frame. Delivery just over a month.
Slightly different, of course, but for such money is very good. On a small face is the most.