Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very small and light not as strong as in the store's photos
I expected something little bigger… but it is all very cute!!! Thank you all
The goods are beautiful, shines well, even without a cord. Slightly disappointed that the night light is small, apparently I did not look at the size when ordering
Pas mal
The shuttle is loose. As long as it is not lifted it is fine.
In the photo, the lamp looks much better.
very nice. a little smaller than expected. shipping took a little longer than expected. little detailed but overall a nice lamp. estimate scale 1/1200.
Looks great , they are small and also don’t come with plug just USB cable which is a bit odd but I’ll have very happy little kids once I give them to them also light dims and brightens so looks great (that’s a positive) they hadn’t got L so I got the small
a great product and service, everything is ok, im really happy
Really nice product. Excellent store! The item came broken but the seller took care of it super fast! Was a gift for my boyfriend and he loves it
Amazing Product
Incredibly fast. Very
Smaller and worse topped than I thought
The light is very uneven. Doesnt look like its leaving the tail of the shuttle
Very nice lamp, made in 3D printer. Plugs to recharge and then works on battery, very convenient!
this is absolutely beautiful. really cool
The light is really not as orange as in the photos, but nice anyway.
Very nice
Great Display!
As always did not look the size. Less than I expected. Materials of course cheaper. It's better not to take. Enjoy the spectacle from the outside
Looks great. My son loves it. Pretty easy to put together. Haven't tested battery life but so far so good. :)
Top
It's not high quality plastic and there were loose pieces inside. Looks very nice.
Great product, it's as described.
the light colour are more "red" than in the picture (in the picture it has more yellow), but that's fine.