Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aliziya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aliziya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
MUY BONITA,,ME ENCANTA...Y ENCIMA ME HA LLEGADO ANTES DE LA FECHA...GRACIAS
Linda pero delgada para ser para perro grande
Thank you very much to the store!!! With great delay but received, ordered for the birthday of the dog, now in the yard her name is "dog with pink leash
Blue Color (as it says in selection and not xq photo in photo looks like purple, but guide me from another photo q someone q uploaded and if it is indeed a pretty blue) the Mail is of excellent quality, thick, flexible, stretch a little, just beautiful. I don't arrive by local post, but by another parcel. That was excellent and had follow-up. The best product I have received
In general, cool, but the photo looks thicker/dense and the color (as for me) purple, and in life a pleasant blue.
Colors as picture excellent product and very durable Blazing fast arrival of goods Only a week and a half long before the estimated time
The color slightly different but overall looks nice
Just super!
Gorgeous material, super soft and then is fitted in genuine leather, bright colors and as in picture! Outstanding value for money!
She's very pretty, because of the contingency it takes so long, but thanks to communication with the store, he was late but sure, it was worth the wait
Awesome lead, looks just like picture. great colours and very good shipping!
Color dyed of Ian is pleased with their little children easy. The ink the
Nice! Love it!
To the touch is very pleasant. How long will the truth be unclear.
Very good article identical to the photo I am very happy
Very beautiful, but heavy carabiner. For small breeds will not work.
Satisfaction, the leash is beautiful and fulfills the purpose.
Very cool! Not yet usalee, but looks qualitative
⭐⭐⭐⭐⭐
Very nice! Very fast
Beautiful, just as pictured, a little thinner than expected as it stretches And my dog pulls so I have to pull back
Looks great, can’t wait to use it when weather get better
Everything perfect as in the description good quality product shipping very fast I recommend this store to continue shopping no doubt thank you.
took more than a month to be shipped due to holidays and situation on china. I guess wrong timing to order. but the leash is great.
Thank you!!